Advance Healthcare (UK) Ltd

We are a local and friendly domiciliary care company based in Willenhall, West Midlands. Our aim is to offer a high-standard of care, supporting our clients in every aspect of independent living in their own homes.

Philosophy Of Care

Our philosophy of care aims to promote and reflect the values that focus upon the individual customer, as being central to the care service planning and delivery of care.

We believe that the best person to plan for his or her future is that person. We help our customers to fulfill their expectations and aspirations and enable them to make their own plans and decisions regarding their life.

​Our Aims

• To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion, whilst respecting each customer’s rights to independence, privacy, dignity, fulfillment and the right to make informed choice.

• To ensure that each customer’s values and needs are respected in a matter of religion, culture, race or ethnic origin, political affiliation, marital status, parenthood, disabilities or impairments.

• To ensure that the care service is delivered in accordance with the agreed contract of care.

• To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development, to enable the customer’s needs to be met.

• To manage the customer efficiently, to make the best use of resources and to maximize best value for both the purchaser and customer.

• To match the care assistant as closely as possible to the customer, respecting the need to change the care assistant in the event of non-compatibility.

• To undertake a risk assessment of environment health and safety hazards within the customer’s home, and to ensure that any hazards are reported to the customer.

• To ensure that all customers are provided with written information on the organizations procedure for handling complaints, comments and complements, and how to use it.

Partnerships

Advance Healthcare are proud to be working in partnership with Midland Heart to deliver support services in certain areas, for further information please contact our West Midlands office