About Advance Healthcare
Advance Healthcare UK LTD is a local and family run domiciliary care agency based in Cannock Staffordshire. Our aim is to offer a high standard of care. We aim to support our clients in every aspect of independent living within their own home, while promoting family and friends to remain close.
Philosophy of Care
Advance's philosophy of care aims to promote and reflect the values that focus upon the individual service user, as being central to the care service planning and delivery of care.
Advance Healthcare believes that the best person to plan for his or her future is that person. We can help our service users to fulfil their expectations and aspirations and we enable them to make their own plans and decisions regarding their life.
- To ensure that the service is delivered flexibly, attentively and in a non discriminatory fashion, whilst respecting each service user's rights to independence, privacy, dignity, fulfillment and the right to make informed choice.
- To ensure that each service users values and needs are respected in a matter of religion, culture, race or ethnic origin, political affiliation, marital status, parenthood, disabilities or impairments.
- To ensure that the care service is delivered in accordance with the agreed contract of care.
- To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development, to enable the service users needs to be met.
- To manage the care service efficiently, to make the best use of resources and to maximize best value for both the purchaser and service user.
- To match the care assistant as closely as possible to the service user, respecting the need to change the care assistant in the event of non compatibility.
- To undertake a risk assessment of environment health and safety hazards within the service users home, and to ensure that any hazards are reported to the service user.
- To ensure that all service users are provided with written information on the organizations procedure for handling complaints, comments and complements, and how to use it.